Summary

This is not a traditional operations/assistant or an admin role, and it is not a short-term project.
We are looking for a dependable, execution-driven professional who wants a long-term, stable role and is willing to grow with the business. You will report to PA of the directors, and you will play a key role in keeping daily operations, systems, follow-ups, and execution running smoothly.
This role requires consistency, accountability, and resilience. There will be busy days, repetitive tasks, and moments where things feel unclear. The right person is someone who continues to show up, take responsibility, and move work forward rather than disengaging.

What This Role Is (and Is Not)

This role IS:

• Long-term and full-time
• Operational, hands-on, and responsibility-heavy
• For someone who wants stability, growth, and ownership
• For someone who takes pride in being dependable

This role is NOT:

• A traditional EA or PA or admin role
• A “support-only” position
• A short-term contract or side gig
• A role where tasks are spoon-fed daily

Who We’re Looking For

This role requires character as much as competence.

You are someone who:

• Takes ownership and doesn’t wait to be chased
• Shows up consistently, even when work feels challenging
• Thinks in outcomes, not excuses
• Is resourceful, proactive, and organised
• Can manage multiple responsibilities without dropping the ball
• Communicates clearly and follows through on commitments
• Wants a long-term role and stability, not constant role-hopping

Deliverables

• Key Responsibilities:
  • Operations & Execution:
    • Own and manage daily, weekly, and monthly operational tasks across teams
    • Track tasks, execute as required, follow up with stakeholders, and ensure closure — not just activity
    • Create structure where processes are unclear or missing
    • Take charge of ad-hoc projects and see them through to completion

• • Sales & Client Support:
    • Make daily outbound calls and follow-ups with clients and prospects
    • Prepare and publish sales reports at defined intervals
    • Support sales scrums, performance tracking, and reporting
    • Call and engage existing clients to review opportunities and challenges
  • Marketing & Content Support:
    • Support marketing execution including campaigns, content creation, and tracking
    • Assist with newsletters, content calendars, and outbound marketing initiatives
    • Monitor performance and help report on marketing activity results
  • Coordination & Communication:
    • Schedule meetings, prepare agendas, track action points, and follow up
    • Liaise with internal teams, external vendors, and partners
    • Handle online chat support and incoming queries professionally

• Experience & Skills:
  • • Strong experience in operations, coordination, or execution-heavy roles
    • Comfortable with CRMs, reporting, spreadsheets, and digital tools
    • Confident on calls with clients and stakeholders
    • Able to learn systems quickly and handle ambiguity
    • Excellent attention to detail and time management

Mindset Matters More Than the CV

We care less about perfect experience and more about:

• Reliability
• Accountability
• Willingness to learn
• Long-term commitment

This role grows with the business. The right person will become deeply trusted and integral to how the company operates.

Final Note (Please Read Carefully)

This is a long-term, full-time commitment.

We are intentionally looking for someone who understands that meaningful roles come with responsibility, pressure, and growth — and who is willing to stay the course.

If you’re looking for something “easy,” flexible without accountability, or temporary, please do not apply.

If you’re looking for stability, responsibility, and a role where your work genuinely matters, we’d love to hear from you.